Platform instability

Resolved · Degraded performance · Started: February 2, 2026 at 8:18 PM · Resolved: February 2, 2026 at 11:03 PM

Updates

  1. Resolved · February 2, 2026 at 11:03 PM

    Instability resolved.

  2. Monitoring · February 2, 2026 at 9:00 PM

    We have confirmed that the instability is related to problems with the network addresses of the cache cluster. We started a network remapping process to fix the failure. We are now monitoring stability to make sure the service is back to normal.

  3. Investigating · February 2, 2026 at 8:18 PM

    We are investigating an instability in the LMS platform cache services, which may affect the experience of some users.

    The purchase intake and access creation service was not affected by the instability. Our technical team is already analyzing the cause.