Platform instability

Updates

1. Resolved · October 29, 2025 at 5:54 PM

   Post-mortem

   What happened: The instability was caused by a momentary fluctuation in the communication between internal services of the LMS platform. This caused occasional slowness in some page loads and requests, partially affecting the access experience of some users. The behavior was quickly detected by the monitoring systems and handled preventively.

   Relevant fact: The event was isolated to a specific set of services, with no effect on critical operations such as invoicing, purchase intake or access creation. The technical team's quick response ensured the environment was rapidly stabilized and services continued normally.

   Actions taken:

   Immediate identification of the anomaly and isolation of the unstable behavior. Preventive reconfiguration of the services involved. Continuous monitoring to confirm the stability of the environment.

   Data and information: No user data, transaction or information was compromised or lost during the instability.

   Transactions: All purchases and access creations were processed normally, without interruption.

   Closing: The environment has been fully restored and remains under continuous monitoring. We keep investing in preventive measures and structural improvements that strengthen the resilience and availability of our services.

   Best regards, Cademí Support Team

2. Resolved · October 27, 2025 at 8:52 PM

   The instability has been fixed and the services are fully stable. We keep monitoring the environment to make sure everything is fully back to normal.

3. Identified · October 27, 2025 at 7:53 PM

   The source of the instability has been identified and the fixes are under way.

4. Investigating · October 27, 2025 at 7:29 PM

   We are investigating an instability in the LMS platform, which may affect the experience of some users. Our technical team is already analyzing the cause.