Temporary platform unavailability

Updates

1. Resolved · December 18, 2025 at 8:30 AM

   Incident – December 18 08:30 to 09:30

   On the morning of December 18, we identified unusual behavior in one of our internal control routines. As a preventive measure, our protection mechanisms kicked in, which made the platform temporarily unavailable for about 1 hour.

   The technical team acted immediately, isolating the affected point and safely bringing the environment back to normal. There was no impact on customer data, content or information.

   The platform has been fully restored and is operating normally. As part of our protocol, additional adjustments were applied to strengthen stability and prevent recurrence.

   As usual, we keep monitoring the environment in real time.

   Thank you for your understanding.